Salon policies.

These are the studio policies for appointments at Brittany's Hair. Booking an appointment means you have read and agree to them. They are written in Brittany's own words.

Cancellation and rescheduling

I understand that sometimes scheduling changes are necessary. To ensure smooth operations and fairness to all clients, I kindly request a minimum of 72 hours' notice for any cancellations or changes to your appointment. This matches the cancellation policy shown when you book online.

Late cancellation fee

If you cancel or reschedule with less than 72 hours' notice, a late-cancellation fee of 70% of the cost of the scheduled service will be applied to your bill.

No-show policy

Failure to notify me of an appointment cancellation or rescheduling will result in the inability to schedule future appointments until the missed appointment has been paid in full.

Late policy

If you are running behind, I will do my best to accommodate you. However, to respect the clients who may be scheduled after you, if you are more than 15 minutes late you may need to forgo part of your service (for example, the blow dry) or reschedule your appointment.

Please note that if rescheduling is necessary due to excessive tardiness, the 70% late-cancellation fee will apply and must be paid before a new appointment is scheduled.

Service satisfaction

I am dedicated to ensuring the highest level of satisfaction for every guest. If you experience any issues with your cut, color or extensions, please let me know within 7 days of your appointment. I will gladly address and correct the issue at no additional charge, provided it falls within reasonable parameters.

Extension deposits

A non-refundable deposit is required when booking or ordering new extension hair. This deposit is applied toward the cost of the hair and will be deducted from the total amount due on the day of your installation appointment. By placing the deposit, you commit to the full payment of the service.

If you decide not to proceed with the installation, or if you change the color or texture of your natural hair between the consultation and the installation appointment, your deposit and hair will be forfeited. A new deposit will be required, and the initial deposit will not be refunded.

Consultations

To get started, all new clients are invited to schedule a 30-minute consultation. The consultation fee is applied toward your booked service. I look forward to meeting you and discussing how I can help with your needs.