Term and Conditions

Cancellation and Rescheduling Policy

I understand that sometimes scheduling changes are necessary. To ensure smooth operations and fairness to all clients, I kindly request a minimum of 48 hours’ notice for any cancellations or changes to your appointment.

Late Cancellation Fee:

If you cancel or reschedule with less than 48 hours notice, a fee of 50% of the cost of the scheduled service will be applied to your bill.

No-Show Policy:

Failure to notify me of an appointment cancellation or rescheduling will result in the inability to schedule future appointments until the missed appointment has been paid in full.

Late Policy:

If you are running behind, I will do my best to accommodate you. However, to respect the clients that may be scheduled after you, if you are more than 15 minutes late, you may need to forgo part of your service (e.g., blow dry) or reschedule your appointment.

Please note that if rescheduling is necessary due to excessive tardiness, a last-minute rescheduling fee of 50% of your service fee will apply and must be paid before scheduling a new appointment.

Service Satisfaction Policy

I am dedicated to ensuring the highest level of satisfaction for every guest. If you experience any issues with your cut, color, or extensions, please inform me within 7 days of your appointment. I will gladly address and correct the issue at no additional charge, provided it falls within reasonable parameters.

Extension Deposit Policy

A non-refundable deposit is required when booking or ordering new extension hair. This deposit is applied towards the cost of the hair and will be deducted from the total amount due on the day of your installation appointment. By placing the deposit, you commit to the full payment of the service.

If you decide not to proceed with the installation, or if you change the color or texture of your natural hair between the consultation and the installation appointment, your deposit and hair will be forfeited. A new deposit will be required, and the initial deposit will not be refunded.

To get started, all new clients are invited to schedule a 30-minute consultation. This consultation has a fee of $50, which will be applied toward your booked service. I look forward to meeting you and discussing how I can assist with your needs!